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S H I P P I N G

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U K  O R D E R S

 A shipping notification and a tracking number will be sent to you on the day your order has been dispatched. You must provide an email and phone number for courier notifications . 

We ship with ROYAL MAIL at a flat rate of £5 to most UK destinations (including Jersey). Free with orders above £50. 

 

Orders to Isle of Man is shipped with Royal Mail or Evri for a flat rate of £6. Free with orders above £60.

I N T E R N A T I O N A L   O R D E R S

 

We ship with Royal mail or DPD to most International destinations at varied rates. Free options available based on minimum spend.

If you can't find your country in the list below please email us and we will send you a quote.

FROM THE 30TH JUNE 2022 ALL SHIPPING RATES ARE EXCLUSIVE OF CUSTOMS AND DUTY CHARGES, WHICH MEANS THAT CUSTOMERS MUST PAY THESE TAXES TO THEIR LOCAL CUSTOMS PRIOR TO DELIVERY. SADLY DUE TO BREXIT WE CANNOT ACCEPT RETURNS ON INTERNATIONAL ORDERS PLACED ON www.aflorence.co.uk

E U R O P E A N   U N I O N   R A T E S

Our current EU partners are CosibellaTopestetic and Amazingy

If you wish to buy directly from our UK shop aflorence.co.uk, rather than our International partners we strongly recommend you to read the information below. All shipping rates to the US and EU countries are exclusive of Customs and Clearance fees, meaning that our order will arrive with additional charges to be paid prior to delivery. These charges are called local duty and customs charges and vary from country to country. 

 A.Florence cannot be held responsible for delays incurred due to international issues caused by lockdowns or Brexit or for unclaimed parcels. (PLEASE NOTE: if your country's border agency holds your parcel for a check-up, it may take a little longer which unfortunately is out of our control). Please note we do not accept returns on International orders.

 A shipping notification and a tracking number will be sent to you on the day your order has been dispatched. You must provide an email and phone number for courier notifications

GERMANY AND POLAND -£12 flat rate with ROYAL MAIL (Exclusive of Customs and Duty taxes and Clearance fees). Shipping cost is free for orders of £120 or above. 

ITALY, LUXEMBOURG, NETHERLANDS (mainland), DENMARK, GREECE, AUSTRIA, FINLAND, HUNGARY, LATVIA, ROMANIA, CROATIA, SWEDEN, CZECH REPUBLIC, BELGIUM - £13 flat rate with ROYAL MAIL (Exclusive of Customs and Duty taxes and Clearance fees). Shipping cost is free for orders of £130 or above. 

REPUBLIC OF IRELAND, FRANCE- £11 flat rate with ROYAL MAIL (Exclusive of Customs and Duty taxes and Clearance fees). Shipping cost is free for orders of £110 or above. 

SLOVENIA AND SLOVAKIA - £15 flat rate with DPD (Exclusive of Customs and Duty taxes and Clarence fees).Shipping cost is free for orders of £150.

T H E  R E S T  OF  T H E  W O R L D

(please note all shipping rates below as exclusive of Customs/Duty tax and clearance fees-all clients must pay for their country's import taxes prior to delivery)

SWITZERLAND - £15 flat rate with ROYAL MAIL (Exclusive of Customs and Duty taxes and Clearance fees). Shipping cost is free for orders of £150 or above. 

JAPAN - £22 flat rate with ROYAL MAIL (Exclusive of Customs and Duty taxes and Clearance fees). Shipping cost is free for orders of £220 or above. 

CANADA -£22  flat rate with ROYAL MAIL (Exclusive of Customs and Duty taxes and Clearance fees). Shipping cost is free for orders of £220 or above. 

AUSTRALIA - Please contact us for any further information. 

USA, SINGAPORE, MALAYSIA - £25 flat rate with DPD, (Exclusive of Customs and Duty taxes and Clearance fees). Shipping cost is free for orders of £250 or above. 

UAE- £22 flat rate with ROYAL MAIL (Exclusive of Customs and Duty taxes and Clearance fees). Shipping cost is free for orders of £220 or above. 

INDONESIA - £25 flat rate with DPD (up to 1kg) and £ 33 (1kg +) (Exclusive of customs and clearance fees). Free DPD shipping for orders above £330

R E T U R N S  &  R E F U N D S  

T & C

Please refer to our FAQ page in regards with returns

*All UK return requests must be emailed to office@aflorence.london within two weeks of delivery, providing proof of purchase and we will help you with the process. Once your return request has been validated you will have 14 days to send the  product back, otherwise your return will no longer be valid.

* All returns are refunded minus a 10% processing fee that goes towards PayPal or Stripe.

* Damaged items in transit are eligible for a full refund, if reported to office@aflorence.london within 48 hours of delivery.

* Product received as a gift can be returned only for an exchange. 

* Shipping charges are non-refundable unless parcels are lost or damaged on route to you.

* Exchanges and refunds are possible once you have made a return of unused and unopened products.

+ No refunds will be issued due to customs delays, holdups, or duty fees beyond our control, nor for unclaimed packages. If you miss your two delivery attempts and your products are returned to us unfortunately we won't be able to ship again until you have paid a new shipping fee.

+ Products for return must be securely wrapped & returned by a tracked delivery  to:

Please contact us to confirm the return address. 

+ Return shipping cost must be paid by the client. Once your return has been processed you will get an email confirmation. It may take up to five working days for your return payment to appear on your card statement.

+ Returns  due to unclaimed parcels, rejected customs fees, delayed payment of duties and tax  and ignored tracking notifications would be refunded  once your parcel has come back to us.  You can keep an eye on your tracking for the return.

+ We can only offer a refund if goods are returned to us in good condition. If your product has been damaged in transit you must claim the damage from your courier.

*A. Florence reserves the right to change all the above T&C without a prior notice.  (updated on 30TH JUNE, 2022)

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