S H I P P I N G
U K O R D E R S
A shipping notification and a tracking number will be sent to you on the day your order has been dispatched. You must provide an email and phone number for courier notifications .
We ship with ROYAL MAIL at a flat rate of £5 to most UK destinations and with HERMES COURIER to Northern Ireland at a flat rate of £5.
Both charges are free with orders above £50.
Orders from Isle of Man and Jersey are shipped with Royal mail for a flat rate of £4.35. Free with orders above £50.
I N T E R N A T I O N A L O R D E R S
We ship with Royal mail or DPD to most International destinations at varied rates. Free options available based on order total.
If you can't find your country in the list below please email us and we will send you a quote you.
PLEASE NOTE THAT FROM THE 30TH JUNE 2022 ALL SHIPPING RATES ARE EXCLUSIVE OF CUSTOMS AND DUTY CHARGES WHICH MEANS THAT CUSTOMERS MUST PAY THESE TAXES TO THEIR LOCAL CUSTOMS PRIOR TO DELIVERY. SADLY DUE TO BREXIT WE CANNOT ACCEPT RETURNS ON INTERNATIONAL ORDERS PLACED ON www.aflorence.co.uk
E U R O P E A N U N I O N R A T E S
If you wish to buy directly from our UK shop aflorence.co.uk, rather than our International partners we strongly recommend you to read the information below. Since 30th June all shipping rates to EU countries are exclusive of Customs and Clearance fees, meaning that our order will arrive with additional charges to be paid prior to delivery. These charges are called local duty and customs charges and vary from country to country.
A.Florence cannot be held responsible for delays incurred due to international issues caused by lockdowns or Brexit or for unclaimed parcels. (PLEASE NOTE: if your country's border agency holds your parcel for a check-up, it may take a little longer which unfortunately is out of our control). Please note we do not accept returns on International orders.
A shipping notification and a tracking number will be sent to you on the day your order has been dispatched. You must provide an email and phone number for courier notifications
GERMANY AND POLAND - £12 with Royal Mail tracked flat rate, EXCLUSIVE of Customs and Duty taxes or Clearance fees. Free with orders above £120
ITALY, REPUBLIC OF IRELAND, FRANCE, DENMARK, GREECE, AUSTRIA, FINLAND, HUNGARY, LATVIA, ROMANIA, SWITZERAND, SLOVAKIA, CROATIA, SWEDEN, CZECH REPUBLIC, BELGIUM - £13 with Royal mail tracked flat rate, EXCLUSIVE of Customs and Clearance fees, free with orders above £130
T H E R E S T OF T H E W O R L D
(please note all shipping rates below as exclusive of Customs/Duty tax and clearance fees-all clients must pay for their country's import taxes prior to delivery)
SWITZERLAND - £15 with ROYAL MAIL flat rate Exclusive of Customs and Duty taxes and Clearance fees , free with orders above £150
JAPAN - £23 ROYAL MAIL courier at a flat rate, Exclusive of Customs and Clearance fees, free with orders above £230
RUSSIA - £18 flat rate SADLY DUE TO THE CURRENT POLITICAL SITUATION WE ARE UNABLE TO SHIP TO RUSSIA
CANADA, NEW ZEALAND - £25 flat rate with Parcel force flat rate, Exclusive of Customs and Clearance fees, free with orders above £250
AUSTRALIA - Up to 1kg - £20 flat rate, Above 2kg - £29 flat rate, Exclusive of Customs and Clearance fees. We offer no free shipping to Australia
USA, SINGAPORE, MALAYSIA, INDONESIA - £23 DPD courier flat rate, Exclusive of customs and Clearance fees, free with orders above £220
UAE- £22 with Royal mail tracked, Exclusive of Customs and clearance fees, free with orders above £220
R E T U R N S & R E F U N D S
T & C
Please refer to our FAQ page in regards with returns
*All UK return requests must be emailed to email@example.com within two weeks of delivery, providing proof of purchase and we will help you with the process. Once your return request has been validated you will have 14 days to send the product back, otherwise your return will no longer be valid.
* All returns are refunded minus a 10% processing fee that goes towards PayPal or Stripe.
* Damaged items in transit are eligible for a full refund, if reported to firstname.lastname@example.org within 48 hours of delivery.
* Product received as a gift can be returned only for an exchange.
* Shipping charges are non-refundable unless parcels are lost or damaged on route to you.
* Exchanges and refunds are possible once you have made a return of unused and unopened products.
+ No refunds will be issued due to customs delays, holdups, or duty fees beyond our control, nor for unclaimed packages. If you miss your two delivery attempts and your products are returned to us unfortunately we won't be able to ship again until you have paid a new shipping fee.
+ Products for return must be securely wrapped & returned by a tracked delivery to:
A.Florence , 92 Westbourne park road, W2 5PL London, UK.
+ Return shipping cost must be paid by the client. Once your return has been processed you will get an email confirmation. It may take up to five working days for your return payment to appear on your card statement.
+ Returns due to unclaimed parcels, rejected customs fees, delayed payment of duties and tax and ignored tracking notifications would be refunded once your parcel has come back to us. You can keep an eye on your tracking for the return.
+ We can only offer a refund if goods are returned to us in good condition. If your product has been damaged in transit you must claim the damage from your courier.
*A. Florence reserves the right to change all the above T&C without a prior notice. (updated on 30TH JUNE, 2022)