S H I P P I NG  T E R M S

EU ORDERS:

We are very happy to announce that our EU based shop aflorence.eu is now live. All EU countries can shop from aflorence.eu without having to additionally pay for any Customs  fees and vat. Free shipping is available. Please visit aflorence.eu for more information.

However, if you still wish to buy directly from our UK shop aflorence.co.uk, we strongly recommend you to read the information below. Most Shipping rates to EU countries sent from the UK are now inclusive of Customs and Clearance fees. Your order will arrive cleared without any hidden charges.

 

A.Florence cannot be held responsible for delays incurred due to international issues caused by lockdowns or Brexit or for unclaimed parcels. 

Last revised 1 September 2021

A.FLORENCE TEAM X

Non-sales items typically ship from London within three days of purchase. Please allow 5 working days for deliveries in the UK, and up to 20 business days for all international orders (post shipping notification). If you have provided the wrong address and your parcel has gone missing as a result we won't be able to resend your product unless a new shipping cost has been paid.

 A shipping notification and a tracking number will be sent to you on the day your order has been dispatched. You must provide an email and phone number for notifications and courier.

(PLEASE NOTE: if your country's border agency holds your parcel for a check-up, it may take a little longer which unfortunately is out of our control).

We ship with PARCEL FORCE COURIER at a flat rate of £6 to most UK destinations and with HERMES COURIER to Northern Ireland at a flat rate of £5. Both charges are free with orders above £60. 

 

Orders from Isle of Man and Jersey are shipped with Royal mail for a flat rate of £8.95. Free with orders above £100.

We ship with Royal mail , DPD or Parcelforce  to most International destinations at varied rates. Free options available based on order total.

If you can't find your country in the list below please email us and we will send you a quote you.

Please note some countries shipping rates are not inclusive of Customs and brokerage fees. We strongly suggest you carefully read the information below before placing an order with us.

EUROPEAN UNION

ITALY - £18.90 with PARCEL FORCE  flat rate Inclusive of Customs and Clearance fees, free with orders above £200

REPUBLIC OF IRELAND - £16 with PARCEL FORCE flat rate, Inclusive of Customs and Clearance fees, free with orders above £150

FRANCE - £24 with PARCEL FORCE flat rate, Inclusive of Customs and Clearance fees, free with orders above £250

 

POLAND + BULGARIA - £18 with PARCEL FORCE COURIER flat rate, Inclusive of Customs and Clearance fees, free with orders above £150

GERMANY + THE NETHERLANDS - £22 with PARCEL FORCE COURIER flat rate, Inclusive of Customs and Clearance fees, free with orders above £220

LUXEMBOURG - £23 with PARCEL FORCE COURIER flat rate, Inclusive of Customs and Clearance fees, free with orders above £230

DENMARK  + SWEDEN - £28 with PARCEL FORCE COURIER flat rate, Inclusive of Customs and Clearance fees, free with orders above £280

AUSTRIA - £15 with PARCEL FORCE COURIER flat rate, Inclusive of Customs and Clearance fees, free with orders above £150

 

SLOVENIA - £21 with PARCEL FORCE COURIER flat rate, Inclusive of Customs and Clearance fees, free with orders above £200

ROMANIA+CZECH REPUBLIC+SLOVAKIA+FINLAND - £15 with PARCEL FORCE COURIER, flat rate, Inclusive of Customs and Clearance fees, free with orders above £150

LATVIA - £18 with PARCEL FORCE COURIER, flat rate, Inclusive of Customs and Clearance fees, free with orders above £180

THE REST OF THE WORLD (please note all shipping rates below as exclusive of Customs and clearance rates-all clients must pay for their country's import taxes)

SWITZERLAND - £15.50 with PARCEL FORCE flat rate Exclusive of Customs and Clearance fees , free with orders above £150

Japan -  £18 Parcel force courier flat rate, Exclusive of Customs and Clearance fees, free with orders above £200

Russia - £18 flat rate with the Royal mail,  Exclusive of Customs and Clearance fees, free for orders above £180 

 

Canada,  New Zealand - £25 flat rate with  Parcel force flat rate,  Exclusive of Customs and Clearance fees, free with orders above £250

Australia - Up to 1kg - £20 flat rate, Above 2kg - £29 flat rate, Exclusive of Customs and Clearance fees. We offer no free shipping to Australia

USA, Singapore and Malaysia, Indonesia - £23 DPD courier flat rate,  Exclusive of customs and Clearance fees, free with orders above £220

UAE- £22 with Royal mail tracked, Exclusive of Customs and clearance fees, free with orders above £220

R E T U R N S  &  R E F U N D S  

At A. Florence we would like you to enjoy every aspect of your experience with us. If you are unhappy with your purchase we can offer you an exchange for a product that would suit you best or a stress free refund once you have returned your unused product back to us. Please note that we don't refund used products.

Simply email office@aflorence.london within 14 days of delivery, providing proof of purchase and we will help you with the process. We strive to respond within 48 hours. Please note we are closed on weekends and UK bank holidays.

T & C

*All return requests must be emailed to office@aflorence.london within two weeks of delivery, providing proof of purchase and we will help you with the process. Once your return request has been validated you will have 14 days to send the  product back, otherwise your return will no longer be valid.

* All returns are refunded minus a 10% processing fee that goes towards paypal or stripe.

* Damaged items in transit are eligible for a full refund, if reported to office@aflorence.london within 48 hours of delivery.

* Product received as a gift can be returned only for an exchange. 

* Shipping charges are non-refundable unless parcels are lost or damaged on route to you.

* Exchanges and refunds are possible once you have made a return of unused and unopened products.

+ No refunds will be issued due to customs delays, holdups, or duty fees beyond our control, nor for unclaimed packages. If you miss your two delivery attempts and your products are returned to us unfortunately we won't be able to ship again until you have paid a new shipping fee.

+ Products for return must be securely wrapped & returned by a tracked delivery  to:

A.Florence , 92 Westbourne park road, W2 5PL London, UK.

+ Return shipping cost must be paid by the client. Once your return has been processed you will get an email confirmation. It may take up to five working days for your return payment to appear on your card statement.

+ Returns  due to unclaimed parcels, rejected customs fees, delayed payment of duties and tax  and ignored tracking notifications would be refunded  once your parcel has come back to us.  You can keep an eye on your tracking for the return.

+ We can only offer a refund if goods are returned to us in good condition. If your product has been damaged in transit you must claim a  reimbursement from your courier.

 

 

S A M P L E S   

 

Currently we offer two free samples with each order made on Aflorence.co.uk. Leave your sample request in the NOTES section at checkout and we will try our best to get them for you. Unfortunately we cannot process sample requests by email or Instagram

*A. Florence reserves the right to change all the above T&C without a prior notice.  (updated on March 13th, 2021)