S H I P P I NG T E R M S
Your order may be subject to additional customs fees and charges. EU countries despite being part of a single market still can have different customs fees. It is highly recommended that you checked your Government's import duty prior to placing an order with us in order to avoid surprises and disappointment.
Unfortunately A.Florence cannot be held responsible for delays incurred due to international customs issues caused by lockdowns or brexit or for unclaimed parcels.
In case you have declined to pay your parcel's customs charges and as a result it's returned back to us, you will be refunded upon receipt, minus any shipping costs that may have incurred in the the process. Shipping costs are refundable only for lost or damaged parcels.
Additionally if your parcel has been sent to you with a free shipping (as part of our offers) and it's been returned back to us due to your refusal to pay customs fees we will reverse charge you for the outbound shipping cost. Free shipping cost is an offer subject to parcel being customs cleared and accepted by client.
(LAST REVISED 3rd March 2021 ) ,
A.FLORENCE TEAM X
Non-sales items typically ship from London within three days of purchase. Please allow 5 working days for deliveries in the UK, and 20 business days for all international orders. (post shipping notification). If you have provided the wrong address and your parcel has gone missing as a result we won't be able to resend your product unless a new shipping cost has been paid.
A shipping notification and a tracking number will be sent to you on the day your order has been dispatched. You must provide an email and phone number for notifications and courier.
(PLEASE NOTE: if your country's border agency holds your parcel for a duty payment, it may take a little longer which unfortunately is out of our control).
We ship with Hermes couriers (4business days for £4) and DPD (next day delivery for £8) to most UK destinations (Northern Ireland) and with Hermes Couriers to Northern Ireland for £4.50. Both charges are free with orders above £50.
Orders from Isle of Man and Jersey are shipped by Royal mail for a flat rate of £8.95. Free with orders above £100.
We ship with DHL Express, Royal mail or DPD to most International destinations at varied rates. Free options available based on order total.
If your country is not below please email us and we will send you a quote you.
International shipping details:
Norway - £19 UPS Courier flat rate, free with orders above £200
Switzerland, Lithuania, Latvia, South Africa, Hong Kong - £20 DPD Courier flat rate, free with orders above £200.
Germany, Netherlands, Belgium - £13.60 DPD Tracked, free with orders above £130
Slovenia and Hungary - DPD tracked, free with order above £150
France , Ireland, Poland, Luxemburg - £14 DPD Courier tracked, free with orders above £140
Sweden, Slovakia, Italy, Denmark - £16.50 DPD tracked, free with orders above £150
Bulgaria, Romania and Croatia - £16 UPS flat rate, free with orders above £150.
Japan - DHL Express - £39, free with orders above £300
Russia - £17 flat rate with the Royal mail, free for orders above £150
Turkey, Canada, Malta, Ukraine, Albania, Gibraltar, Iceland, Gibraltar - £31 flat rate with DHL Express, free with orders above £250
Australia, UAE and Taiwan - £36 DHL Express, free with orders above £300
USA, Monaco, Singapore - £23 DPD courier, free with orders above £200
Indonesia - £19 with Royal mail tracked, free with orders above £200
R E T U R N S & R E F U N D S
At A. Florence we would like you to enjoy every aspect of your experience with us. If you are unhappy with your purchase we can offer you an exchange for a product that would suit you best or a stress free refund once you have returned your unused product back to us. Please note that we don't refund used products.
Simply email within 14 days of delivery, providing proof of purchase and we will help you with the process. We strive to respond within 48 hours. Please note we are closed on weekends and UK bank holidays.
T & C
*All return requests must be emailed to within two weeks of delivery, providing proof of purchase and we will help you with the process. Once your return request has been validated you will have 14 days to send the product back, otherwise your return will no longer be valid.
* All returns are refunded minus a 10% processing fee that goes towards paypal or stripe.
* Damaged items in transit are eligible for a full refund, if reported to within 48 hours of delivery.
* Product received as a gift can be returned only for an exchange.
* Shipping charges are non-refundable unless parcels are lost or damaged on route to you.
* Exchanges and refunds are possible once you have made a return of unused and unopened products.
+ No refunds will be issued due to customs delays, holdups, or duty fees beyond our control, nor for unclaimed packages. If you miss your two delivery attempts and your products are returned to us unfortunately we won't be able to ship again until you have paid a new shipping fee.
+ Products for return must be securely wrapped & returned by a tracked delivery to:
A.Florence , 92 Westbourne park road, W2 5PL London, UK.
+ Return shipping cost must be paid by the client. Once your return has been processed you will get an email confirmation. It may take up to five working days for your return payment to appear on your card statement.
+ Returns of undelivered items due to unclaimed parcels, rejected customs fees, and ignored tracking notifications will incur the same freight costs as the original outbound freight tariff.
+ We can only offer a refund if goods are returned to us in good condition. If your product has been damaged in transit you must claim a reimbursement from your courier.
S A M P L E S
Currently we offer two free samples with each order made on Aflorence.co.uk. Leave your sample request in the NOTES section at checkout and we will try our best to get them for you. Unfortunately we cannot process sample requests by email or Instagram
*A. Florence reserves the right to change all the above T&C without a prior notice. (updated on March 13th, 2021)