S H I P P I N G

OUR LAST SHIPPING DATE BEFORE CHRISTMAS IS TUESDAY THE 21 DECEMBER. WE ARE EXPECTED TO RESUME NORMAL WORKING HOURS ON THE 29 DECEMBER.

 SADLY COURIER SERVICES ARE EXPECTED TO OPERATE RATHER SPORADICALLY FROM 21 DECEMBER UNTIL THE 3RD JANUARY SO WE DO APOLOGISE IF

YOUR PARCEL DOES NOT ARRIVE AS EXPECTED.

U K  O R D E R S

 A shipping notification and a tracking number will be sent to you on the day your order has been dispatched. You must provide an email and phone number for courier notifications . 

We ship with PARCEL FORCE COURIER at a flat rate of £6 to most UK destinations and with HERMES COURIER to Northern Ireland at a flat rate of £5. 

Both charges are free with orders above £50. 

 

Orders from Isle of Man and Jersey are shipped with Royal mail for a flat rate of £8.95. Free with orders above £100.

I N T E R N A T I O N A L   O R D E R S

We ship with Royal mail , DPD or Parcelforce  to most International destinations at varied rates. Free options available based on order total.

If you can't find your country in the list below please email us and we will send you a quote you.

Please note some countries shipping rates are not inclusive of Customs and brokerage fees. We strongly suggest you carefully read the information below before placing an order with us. SADLY DUE TO BREXIT WE CANNOT ACCEPT RETURNS ON INTERNATIONAL ORDERS PLACED ON www.aflorence.co.uk

E U R O P E A N   U N I O N   R A T E S

Our current EU partners are Topestetic, DrogeriaPigment and Amazingy

A.Florence products purchased from there have been customs cleared and include tax.

If you wish to buy directly from our UK shop aflorence.co.uk, rather than our International partners we strongly recommend you to read the information below. Most  of our shipping rates to EU countries  are now inclusive of Customs and Clearance fees, meaning that our order will arrive cleared without any hidden charges. However you may be expected to fill out a document as an importer of goods from outside the EU.

 A.Florence cannot be held responsible for delays incurred due to international issues caused by lockdowns or Brexit or for unclaimed parcels. (PLEASE NOTE: if your country's border agency holds your parcel for a check-up, it may take a little longer which unfortunately is out of our control). Please note we do not accept returns on International orders since Brexit.  

 A shipping notification and a tracking number will be sent to you on the day your order has been dispatched. You must provide an email and phone number for courier notifications

ITALY - £18.90 with PARCEL FORCE  flat rate Inclusive of Customs and Clearance fees, free with orders above £200

REPUBLIC OF IRELAND - £16 with PARCEL FORCE flat rate, Inclusive of Customs and Clearance fees, free with orders above £150

FRANCE - £24 with PARCEL FORCE flat rate, Inclusive of Customs and Clearance fees, free with orders above £250

 

POLAND + BULGARIA - £18 with PARCEL FORCE COURIER flat rate, Inclusive of Customs and Clearance fees, free with orders above £150

GERMANY + THE NETHERLANDS - £22 with PARCEL FORCE COURIER flat rate, Inclusive of Customs and Clearance fees, free with orders above £220

LUXEMBOURG - £23 with PARCEL FORCE COURIER flat rate, Inclusive of Customs and Clearance fees, free with orders above £230

DENMARK  + SWEDEN - £28 with PARCEL FORCE COURIER flat rate, Inclusive of Customs and Clearance fees, free with orders above £280

AUSTRIA - £15 with PARCEL FORCE COURIER flat rate, Inclusive of Customs and Clearance fees, free with orders above £150

 

SLOVENIA - £21 with PARCEL FORCE COURIER flat rate, Inclusive of Customs and Clearance fees, free with orders above £200

ROMANIA+CZECH REPUBLIC+SLOVAKIA+FINLAND - £15 with PARCEL FORCE COURIER, flat rate, Inclusive of Customs and Clearance fees, free with orders above £150

LATVIA - £18 with PARCEL FORCE COURIER, flat rate, Inclusive of Customs and Clearance fees, free with orders above £180

T H E  R E S T  OF  T H E  W O R L D

(please note all shipping rates below as exclusive of Customs and clearance rates-all clients must pay for their country's import taxes)

SWITZERLAND - £15.50 with PARCEL FORCE flat rate Exclusive of Customs and Clearance fees , free with orders above £150

JAPAN -  £18 PARCEL FORCE courier at a flat rate, Exclusive of Customs and Clearance fees, free with orders above £200

RUSSIA - £18 flat rate SADLY DUE TO THE CURRENT POLITICAL SITUATION WE ARE UNABLE TO SHIP TO RUSSIA

CANADA,  NEW ZEALAND - £25 flat rate with  Parcel force flat rate,  Exclusive of Customs and Clearance fees, free with orders above £250

AUSTRALIA - Up to 1kg - £20 flat rate, Above 2kg - £29 flat rate, Exclusive of Customs and Clearance fees. We offer no free shipping to Australia

USA, SINGAPORE, MALAYSIA, INDONESIA - £23 DPD courier flat rate,  Exclusive of customs and Clearance fees, free with orders above £220

UAE- £22 with Royal mail tracked, Exclusive of Customs and clearance fees, free with orders above £220

R E T U R N S  &  R E F U N D S  

T & C

Please refer to our FAQ page in regards with returns

*All return requests must be emailed to office@aflorence.london within two weeks of delivery, providing proof of purchase and we will help you with the process. Once your return request has been validated you will have 14 days to send the  product back, otherwise your return will no longer be valid.

* All returns are refunded minus a 10% processing fee that goes towards PayPal or Stripe.

* Damaged items in transit are eligible for a full refund, if reported to office@aflorence.london within 48 hours of delivery.

* Product received as a gift can be returned only for an exchange. 

* Shipping charges are non-refundable unless parcels are lost or damaged on route to you.

* Exchanges and refunds are possible once you have made a return of unused and unopened products.

+ No refunds will be issued due to customs delays, holdups, or duty fees beyond our control, nor for unclaimed packages. If you miss your two delivery attempts and your products are returned to us unfortunately we won't be able to ship again until you have paid a new shipping fee.

+ Products for return must be securely wrapped & returned by a tracked delivery  to:

A.Florence , 92 Westbourne park road, W2 5PL London, UK.

+ Return shipping cost must be paid by the client. Once your return has been processed you will get an email confirmation. It may take up to five working days for your return payment to appear on your card statement.

+ Returns  due to unclaimed parcels, rejected customs fees, delayed payment of duties and tax  and ignored tracking notifications would be refunded  once your parcel has come back to us.  You can keep an eye on your tracking for the return.

+ We can only offer a refund if goods are returned to us in good condition. If your product has been damaged in transit you must claim the damage from your courier.

*A. Florence reserves the right to change all the above T&C without a prior notice.  (updated on December, 2021)