NEW FORMULA AVAILABLE NOW

CHANGES: Castor seed oil, Glyceryl stearate, Rose and HIbiscus extract have all been removed and as a result the balm is more lightweight and does not sting sensitive eyes.

Benefits: Our organic, waterless Balm Cleanser+Makeup remover is rich in negatively charged zeolite to effectively attract and eliminate pollution from the surface of your skin. Zeolite acts as a magnet, drawing positively charged toxins and trapping them within its microporous structure, then safely removing them with a simple rinse.

Furthermore, we have added wild Babassu and organic Perilla seed and a mild surfactant to help dissolve excess sebum, make-up and SPF cream without stripping your barrier of its natural lipids. Skin is left supple, hydrated and perfectly prepared for your night moisturiser.

Suitable for: Night cleanse. Sensitive eyes (from 2nd November 2019 the balm formula is suitable for eye use and is not irritating)

Directions: As little as a penny size scoop is enough to remove daily impurities. A double dose may be necessary if you want to remove heavy make-up. Simply rub the balm between dry palms to warm the oils and massage onto dry skin, slowly dissolving make-up, spf and pollution. Wet your fingers and keep massaging in circular motion to help emulsify oils into a delicate milk. Final step is to rince clean.

Caution: For external use only. Discontinue if any irritation occurs.

Fragrance: Citrus with floral top notes. 100% natural - using clinical-grade essential oils of Blood orange, May Chang, Cedarwood and Ylang. All wild-crafted or organic.

Ingredients: : *Orbygnia Olifeira (Babassu) Oil, Oryza Oil (Rice bran), Caprilyc/Capric Tryglycerides, Sorbitan Olivate, Cetearyl Olivate, *Perilla Ocymoides (Perilla) Seed Oil, Propanediol Dicaprylate, *Euphorbia Cerifera (Candelilla Wax), Coco-Glucoside, Illite/Kaolin (Pink Clay), Zeolite, Helianthus Annuus Seed Oil, *Citrus Aurantium Dulcis Peel Oil, *Litsea Cubeba Oil, *Cedrus Atlantica Oil, *Cananga Odorata Oil,

^( Geraniol, Linalool, Farnesol, Limonene, Citral, Eugenol, Benzyl Acetate).

*Highest grade wild-crafted+organic & cold-pressed+virgin; **Non-GMO

^Naturally occurring essential oil constituents.

100% Vegan. Cruelty-free. Safety-assessed by a chartered chemist.

After Opening: Keep for 6 months

Unopened: Keep for 12 months

Keep in a dry, cool place away from light

120 ML BALM-TO-MILK CLEANSER+MAKE-UP REMOVER WITH HIBISCUS+ROSE+ZEOLITE

Quantity

Currently we offer two free samples with each purchase made on our website. Simply let us know at checkout which two products you would like to try out and we will do our best to supply them for you. Unfortunately sometimes we run out of stock so we apologise if we can't send out any at all. As these are complimentary, not obligatory as some clients assume, we would appreciate it if you not hold us responsible if we are not in a position to send any. Thank you

Unfortunately we cannot process sample requests by email as matching those email with orders received by different teams has proven to be a logistical ordeal. We would greatly appreciate it if you try and write in the NOTES section of your order to ease the process. Thank you
SHIPPING

Parcels typically ship from London within three days of purchase. Please allow five working days for deliveries in the UK, seven for EU orders and ten for deliveries to other Continents.

We ship with Royal Mail signed for (1st class) to all UK destinations at a flat rate of £4.45. Free with orders over £50.

We ship with Royal Mail International tracked and signed to the rest of the world. Shipping charges are flat at £9.95. Free with orders over £100.

All purchases outside the EU are subject to additional custom fees and charges, which A.Florence is not responsible for. A.Florence is also not responsible for any delays incurred due to international customs issues.

RETURNS AND REFUNDS

At A. Florence we would like you to enjoy every aspect of your experience with us. If you are unhappy with your purchase we can offer you a store credit, exchange for a product that would suit you best or a stress-free refund. Simply email us within two weeks of delivery, providing proof of purchase and we will help you with the process. We strive to respond within 48 hours. Please note we are closed on weekends and UK bank holidays.

T & C

- All return requests must be emailed to office@aflorence.london within two weeks of delivery, providing proof of purchase and we will help you with the process. Once your return request has been validated you will have 30 days to send the product back, otherwise your return is no longer valid.

- All returns are refunded minus a 15% processing fee (that covers all bank or paypal fees we will pay during this process)

- Damaged items in transit are eligible for a full refund, if reported to office@aflorence.london within 48 hours of delivery.

- Product received as a gift can be returned only for an exchange. Unfortunately refunds are only possible to the original card used at the time of purchase.

- Shipping charges, international customs fees and taxes are not refundable.

- Exchanges are possible once you have returned the item you want to replace.

- No returns or refunds will be issued due to customs delays, holds, or duty fees beyond our control, nor for unclaimed packages.

- All parcels must be securely wrapped & returned by a recorded delivery to: A.Florence Skincare at 44 Norland Square, London W11 4PZ, UK. Once the return has been processed you will get an email confirmation. It may take up to five working days for your return payment to appear on your card statement.

- Please note that we can only offer reimbursement if goods are returned to us.

A. Florence reserves the right to change all the above T&C without a prior notice.
Babassu Oil - Babassu oil is very rich in antioxidants such as vitamin E and phytosterols, which makes it great at treating inflammation. Due to its natural anti-fungal and anti-bacterial properties, it is particularly good at fighting acne, eczema and psoriasis. Reduces redness from bug bites, mild burns, rashes and rosacea. A wonderful non-comedogenic balancing oil for both dry and oily conditions.

Cetearyl Olivate+Sorbiran Olivate - A natural emulsifier derived from olives

Coco-Glucoside - Coco Glucoside is a natural, non-ionic, surfactant. It is very mild, and one of the most gentle of the cleansing agents, making it ideal for all foaming and cleansing products, especially those designed for fragile or sensitive skin.

Propanediol Dicaprylate - a colourless and odourless vegetable based emollient that is 100% of natural origin and 100% biodegradable.

120 ML BALM-TO-MILK CLEANSER+MAKE-UP REMOVER WITH HIBISCUS+ROSE+ZEOLITE

SAMPLES

SHIPPING, RETURNS AND REFUNDS

INGREDIENTS SPOTLIGHT